Shipping & Returns
Refund Policy
Items may be returned within 15 days of purchase, providing they are in original packaging, with all labels attached and original receipt is included. Returned items are subject to a 10% restocking fee, plus the actual cost of shipping will be deducted from any refund owing. Some products are exempt from being returned, such as perishable, intimate or sanitary goods. The customer is responsible for the cost of return shipping. Items in our Clearance section are considered final sale.
To exchange an item, the customer will be responsible for the cost of return shipping as well as the actual cost of shipping the new item. A 10% restocking fee will apply.
Defective items will receive a full refund or exchange and any shipping costs to return or receive a new item will be covered by Snips and Snails Baby.
To make arrangements for a return or exchange of any kind, please do not contact the manufacturer. Please contact Snips and Snails Baby at your earliest convenience at info@snipsandsnailsbaby.ca.
Special Orders
We are pleased to be able to offer Special Orders, direct from the manufacturer from time to time. Special order items will require a minimum 20% non-refundable, non-transferrable deposit paid to Snips and Snails Baby prior to the item being ordered. Full payment will be required prior to being shipped from Snips and Snails Baby. These items are considered final sale once received by the customer except in circumstances of defect or damage.
Shipping
Our products are shipped within 2-3 business days using the following carriers: FedEx or Canada Post. From time to time, there may be delays due to higher than normal volume. The buyer will be responsible for paying for your own shipping costs for refunds. Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance.